Privacy Policy

Effective Date: [20th July 2025]

Last Updated: [27th July 2025]

1. Introduction

Welcome to GaleniaClinic. We are committed to protecting your privacy and ensuring the confidentiality of your personal and medical information. This Privacy Policy outlines how we collect, use, store, and protect your data when you use our website and services, including teleconsultations.

2. Information We Collect

We may collect the following types of information:
a. Personal Information:
- Full name, date of birth, gender
- Email address, phone number, mailing address
- Government ID (if required for verification)

b. Medical Information:
- Medical history, prescriptions, reports
- Consultation details, symptoms, diagnosis
- Uploaded files or investigation records

c. Technical Data:
- IP address, browser type, device ID
- Cookies and browsing behavior (via Google Analytics or similar tools)

3. How We Use Your Information

We use your data for the following purposes:
- To provide medical consultation and treatment
- To book and manage appointments
- To issue prescriptions and reports
- To communicate via SMS/WhatsApp/email
- To maintain internal records and improve our services
- To comply with legal and regulatory obligations

4. Consent

By using our services, you provide your explicit consent to collect and process your personal and medical data for the purposes outlined in this policy.

You may withdraw consent at any time by writing to info@galeniaclinic.com. However, withdrawal may affect our ability to deliver services.

5. Data Sharing and Disclosure

We do not sell or rent your data. We may share it:
- With our in-house medical staff and administrative team
- With third-party platforms (e.g., video consult providers, payment gateways) under strict confidentiality
- As required by law or to comply with a court order

6. Data Security

We employ industry-standard safeguards including:
- SSL encryption
- Password-protected access
- Data minimization and secure backups
- Compliance with the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011

7. Cookies Policy

Our website may use cookies for session management and analytics. You may disable cookies via your browser settings, but this may affect functionality.

8. Retention of Data

We retain your data for as long as required to:
- Provide ongoing care or follow-ups
- Comply with medical and legal obligations (usually up to 7 years)
- Support clinical audits and research (in anonymized form, if applicable)

9. Your Rights

You have the right to:
- Access the data we hold about you
- Request corrections or deletions
- Withdraw consent
- File a grievance related to data usage

10. Grievance Officer

In compliance with Section 5(9) of the IT Rules:

Grievance Officer:
Dr. Siddhartha Sahoo
Email: admin@galeniaclinic.com
Phone: [+919692820914]

11. Changes to This Policy

We may update this policy from time to time. Changes will be reflected on this page with an updated effective date.